Old Havana is an online casino that brings a taste of Cuba to players around the world. With its unique theme, wide range of games, and generous bonuses, this casino is sure to captivate anyone who steps foot on its virtual streets.
Brand Overview
Launched in 2009, Old Havana has been serving up a tropical blend of entertainment for over a decade. Despite being online, the brand’s website exudes an atmosphere reminiscent of classic Cuban architecture – warm colors, ornate details, and a general feeling of luxury. The casino is operated by Old Havana online casino Parlay Development Ltd, a company with extensive experience in the gaming industry.
The site supports multiple languages, including English, German, French, Italian, Spanish, Portuguese, Polish, Russian, Hungarian, Greek, Swedish, Finnish, Norwegian, Japanese, Korean, Chinese (Simplified), and Chinese (Traditional). This broad range of language support ensures that a diverse player base can enjoy Old Havana’s offerings.
Registration Process
Getting started with Old Havana is straightforward. First-time players must navigate to the 'Sign Up’ button on the top-right corner of the homepage and follow these steps:
- Enter basic personal details, such as name, email address, and date of birth.
- Create a strong password for future logins (8 characters minimum).
- Provide residential information – country, state, city, street address, etc.
- Fill in account security questions to aid the casino’s support team with account recovery.
Upon completing these requirements, you’ll receive an email containing your verification link. This is where the automated account creation process diverges from instant play scenarios; players must manually verify their accounts via a simple registration form submitted through this email.
Account Features
Old Havana allows registered users to access various features and services once logged in:
- Multiple User Accounts: Manage up to five different player profiles with individual login credentials.
- Favourite Games List : Easily browse your preferred games, categorized by type (e.g., slots, table games) or specific provider.
- Game Filters : Use advanced filters like RTP percentage, volatility, and software developer when browsing through the library.
Bonuses
Old Havana has two primary types of promotions:
-
Welcome Bonus Package: a. First deposit (100% up to €/$500): 5 match bonuses with wagering conditions that gradually decrease in number. b. The entire process is fully automated and instantly credited once the player deposits within 3 hours from making an account.
-
VIP Club : A rewards-based loyalty system for valued players offering benefits like dedicated customer support, exclusive offers, early access to new games, increased weekly cashout limits, personal casino manager, birthday bonuses, enhanced deposit matching, priority withdrawals with lower wait times, higher bonus multipliers during special events and invitations-only tournaments.
Payment Options
Old Havana supports an array of payment methods to suit diverse needs:
- Credit/Debit Cards: Most popular card brands (Visa, Mastercard) accepted.
- E-Wallets : PayPal, Skrill, Neteller offer convenient and secure transactions.
- Bank Transfer/Wire Transfer: Some players may prefer the traditional bank transfer method for larger withdrawals or deposits that require processing outside of their region.
Withdrawals
- To initiate a withdrawal:
– Ensure the requested amount is available in your account (minimum: €/$20). – Choose from one of six currencies: EUR, USD, CAD, AUD, NZD, RUB.
- Old Havana imposes processing times as follows:
Currency Processing Time EUR Up to 24 hours USD Up to 48 hours
Game Categories
Old Havana offers a diverse library categorized by game types and providers.
- Slot Machines
* Classic Slots * Progressive Slots * Video slots with unique themes (Cute, Nature-inspired, etc.)
- Table Games : Roulette variants and Blackjack are the primary focus.
- Live Casino :
- Live Dealer Roulette & Baccarat
- Poker , but only as a side-game within other casino options.
The available games come from over 30 software providers, including notable ones like NetEnt, Microgaming, and Play’n GO.
Software Providers
Old Havana has partnered with an impressive array of game developers to ensure players have access to a large library:
- Net Entertainment (NetEnt) : Known for its slot machines.
- Playtech : Famous for their Marvel character-licenced slots.
- Microgaming : Pioneers in the industry, offering over 800 unique games.
- And many more reputable gaming studios.
Mobile Version
The casino has an official mobile app (iOS and Android) that can be downloaded from respective stores or directly accessed via your browser by navigating to oldhavana.com/mobile.
However, it is also worth noting that the mobile version of Old Havana does not offer a fully immersive experience, unlike other online casinos with more developed mobile apps. Instead, it’s built using HTML5 technology for compatibility on various devices and operating systems.
Security & License
The security features at Old Havana are designed to ensure smooth gaming:
- Encryption : Data is encrypted through the HTTPS protocol.
- Data Protection : The casino adheres to GDPR policies by storing user data securely in an audited environment.
- Self-Exclusion
- All players can opt-out of playing for 7 days, which expands up to indefinite periods.
Regarding licenses, Old Havana operates under three major regulatory bodies:
- Curacao eGaming Master License (#365J AZI)
- Malta Gaming Authority (MGA/CRP/259/2006) for players from Europe
- Other jurisdictions may have additional regional permits and authorizations to expand accessibility.
Customer Support
Support options are offered through multiple communication channels:
- 24/7 Live Chat : Convenient access via chat windows available in-game.
- E-mail: direct contact with support staff through various address options (oldhavana@support.com).
- Telephone numbers for the UK and other countries to reach a dedicated customer service representative directly.
User Experience
- UI & UX Design : An aesthetically pleasing layout incorporating classic Cuban architecture elements.
- Accessibility: The site is optimized for older browsers as well as tablets, smartphones (although it lacks true mobile-friendly features).
- Player Navigation:
* Simple navigation to major sections from the home screen.
Performance
Old Havana generally maintains satisfactory performance:
- Speed : Loading of pages and games can be slow at times.
- Responsiveness: Compatible with various operating systems (Windows, macOS) as well as web-enabled devices running on iOS or Android.
However, mobile-specific functionality is limited, although the browser-based version is compatible across different platforms.
Analysis & Conclusion
Old Havana stands out from its competitors by offering an authentic experience that transports you to a vibrant city filled with rich culture. Although there are some minor drawbacks such as less-than-ideal loading times and lack of true mobile functionality within their native app, Old Havana remains an attractive destination for those seeking variety in games, rewards through its VIP program and an immersive atmosphere reminiscent of classic Cuba.
When combined with other key features like a wide selection of currencies supported, generous bonuses including a welcome package tailored specifically to newcomers along the way as well as efficient customer support services available round-the-clock via email phone calls live chats among others – this virtual getaway continues being worth exploring further more seriously beyond its surface level charm so don’t hesitate too much longer anymore now feel free join today and let yourself get immersed within old havana itself!